Frequently Asked Questions
Is it comes in good quality?
Yes, all items come in good quality.
If I am not sure about sizes, what should I do?
If you live in England, leave your phone number on "call me back" section. If you live out of England or you don't want to be reached through what's up or through phone, then contact me through e-mail: firstname.lastname@example.org or find me by Dalia's Online Shop on Facebook, there all your questions will be answered.
I ordered the item. When can I get it?
It depends on your living place. If you live in America, you can get your parcel in 7 days. If you live in the UK, you can get in 14 days. If you live in Lithuania, you can expect your parcel in 20-25 days. When you get it, it also depends on manufactures. The majority of them are based in America, but some in Italy or Germany. If you live nearby, you get your ordered item, then faster than other countries.
Where do you ship?
I ship to all countries as my e-shop is international.
Does delivery cost?
Yes, the delivery will cost, if you chose the item for free. If you pay a normal price for any product, then it will be shipped to you at no cost.
Are there any customs charges?
You can be charged for customs charges if the manufacturer is based in China or America but we try to avoid those charges that you wouldn't need to pay for this except high priced orders (where it costs more than 30 pounds per item then it can occur some extra charges).
What is it customs charges?
It is a special payment for expensive products, which you pay for China or it can be for America as well.
What to do if the product didn't fit me or it came damaged?
If it happened, inform me straight away.
Are you providing refunds?
Yes, we provide refunds partially or fully. If you damaged the product, you will not be refunded then.
During how long I can exchange my product?
You can exchange your product for 30 days after receiving your item if it didn't fit or came damaged.
When will I be refunded?
Once we get your sent parcel, we will refund you in 7 days period.
Where should I send my parcel if I had to?
You can send your parcel to address:
Dalia's Online Shop
17 Cave Road,
How to contact you?
If you need help or do you want to know something more what it wasn't mentioned above then contact me by e-mail: email@example.com or find me on Facebook by "Dalia's Online Shop" business profile. It will be replied through one day.
Are you selling for the wholesale price?
Yes, I do if you buy at least 100 units (products), then we can negotiate.
I hope it is helpful to you and will make your shopping easier.
Have an enjoyable shopping with Dalia's Online Shop!
Dalia's Online Shop Team